Healthcare is big business, and many insurers and health systems now offer assistance over the phone, using “telehealth” workers to make and answer calls to better serve patients. But the nurses, medical technicians, and others who staff the phone lines can sometimes fall victim to illegal wage abuse that robs them of the compensation they’ve earned.
Working from Home or Onsite Makes No Difference
Telehealth employees assess patients’ medical concerns and answer health-related questions over the phone. Regardless of whether they work in at-home or onsite brick-and-mortar positions, they use technology to assist them in their jobs – technology that provides an opportunity to cheat employees out of wages and overtime.
The federal Fair Labor Standards Act and state labor laws require that insurers and health systems compensate telehealth representatives for time spent:
- Logging into computer networks and software programs before commencing their daily shifts;
- Logging out of networks and applications after ending their daily shifts;
- Logging back into networks and applications after meal breaks;
- Performing other job-related tasks when not handling patient calls.
These “off the clock” tasks can amount to several minutes each day and above forty (40) hours per week – time for which workers may be entitled to overtime pay. Some states require overtime for working more than eight (8) or twelve (12) hours in a day.
What Kinds of Telehealth Workers Are Impacted?
Telehealth employees can be subjected to wage theft and abuse regardless of whether they are full-time or part-time, or work from home or onsite at call centers, hospitals, and medical facilities. Their job titles include:
- Advice Nurse
- Call-In Nurse
- Crisis Care Worker
- Patient Care Representative
- Telehealth Clinical Representative
- Telehealth Patient Navigator
- Telephone Triage Nurse
Contact the Overtime Pay Attorneys to Discuss Your Case
In all industries, including telehealth, it is illegal for an employer to withhold, deny, or refuse to pay employees for “off the clock” work. If you have worked in a telehealth job and believe you were the victim of wage theft and wage abuse, you need an experienced employment attorney to help you pursue compensation.